Boring old Terms & conditions
Nobody enjoys reading terms and conditions. In fact, most of us do not even bother these days but bear with us. Below you will find our terms and conditions to make sure both, you and us, have the best trip possible. We hope we never have to use any of them but it's best if you have a glance over them just in case.
TERMS AND CONDITIONS
The following booking conditions will form the contract between you and the tour operator, Cheeky Kea Ltd. This contract is valid from once a deposit has been received.
Whilst we understand that you are inquiring about further tour details, your inquiry does not constitute a booking until a deposit is received. We recommend that if you have inquired sometime earlier, please recheck availability for your tour date.
To make a booking, a non-refundable deposit of 1 person is required. Be aware that by paying the deposit you are agreeing to this Terms and Conditions. This deposit will be deducted from your final payment.
The remaining balance of your tour cost and confirmation of numbers is required at least 7 days prior to your tour.
Tastings, transportation, lunch, snacks, and any additional services, as stated in your invoice, are included in your tour cost. If you have requested specific wineries, the surcharge may also be stated in your invoice. If additional services are required, please make sure to contact us at least 7 days before your tour date.
Once the remaining balance has been paid, changes in group numbers cannot be made unless agreed in writing with the tour operator. We run a fixed price model. The cost of the day is divided by the number of people you have in your group. Vehicles and drivers are allocated to your group at the time of booking. If your group size changes, then additional costs may apply to cover this fixed cost. We try to be as flexible as possible, so don’t be afraid to ask.
We do not offer refunds unless there are exceptional circumstances e.g. COVID-19.
Please ensure all members of your party are aware of our policy.
Please note that the wineries follow strict protocols about customer behaviour, and will not serve customers who are intoxicated, or are deemed too rowdy or raucous. Groups are required to be mindful and respectful of other guests and to ensure their behaviour does not interfere with the enjoyment of other diners. Challenges that involve other customers will not be tolerated. If you are unsure about any of these rules, please contact us and we will do our best to clarify them for you.
Inappropriate attire and/or accessories, will not be tolerated at the wineries.
If you are refused service at a winery, no refund will be provided.
Minimum age 18 years to participate in wine tasting. However, if someone in your group is less than 18 years of age and would like to come on board, let us know and we can make some changes to make this happen. Be aware that proof of age may be requested by the wineries. Please make sure you bring the proper identification (NZ driver's license for locals and a passport for foreigners), otherwise, you will not get any winesies or beersies and no refund will be provided.
Cheeky Wine Tours hold the right to cancel any booking due to unruly behaviour at any stage. No refund will be given. This includes but is not limited to
Loud or inappropriate behaviour
Complaints from winery staff
We also hold the right to abandon a tour if the behaviour is out of control or a driver feels unsafe.
Warnings will be given in advance. We hope to never have to use any of these conditions, but we do need to keep our staff safe and our working relationship with the wineries.
In the event of unfavourable weather, some winery locations may be cancelled. We will try and book into alternative locations. If unsuccessful you will receive a refund for the cost of tastings at each of these wineries.
Wineries on your tour may not be the same as what was specified at the time of booking. In the current climate with Covid 19 who is open and who is closed is constantly changing.
If a vehicle is left in an abnormally messy condition e.g. vomit or spilled drinks a $250 cleaning fee may apply. We do understand that accidents happen.
No alcohol is to be consumed on any vehicle (at present) or brought on to the winery premises. Unless discussed prior to the tour.
Photos taken during your tour may be used for promotional purposes. Please advise if you do not wish us to take any photos.
We look forward to having you on-board for a lovely day.
The Cheeky Wine Tours Fam!